Click Forgot Password on the login page. Enter your email, and follow the link sent to reset it.
Log in and go to Account Settings to update your details, email, or password.
Email us here as soon as possible. Changes or cancellations can only be made before dispatch.
Items remain in your cart for 24 hours, then return to stock. To remove items, go to Checkout and click the delete icon.
Your tax invoice will be emailed once your order is complete.
Check your junk folder. If still missing, contact Customer Service here.
Product pages include specifications and details. Still have questions? Contact us here.
Look for the eco icon on product pages for items meeting our sustainability standards.
No. All orders are processed through our automated warehouse and must be delivered.
Yes. A flat rate of $15 applies to all orders.
Yes. You'll receive an email with a tracking link and consignment number once your order is dispatched.
Yes. Email us here and quote your order number.
No. All orders require a signature and must be delivered to a street address.
Yes. We use encrypted, secure checkout. Credit card details are sent directly to the bank and not stored on our servers.
Yes, if returned within 14 days, unworn, in original condition with tags and invoice. Change-of-mind returns are accepted.
Contact us within 21 days here. A return authorisation will be issued and we’ll cover the return/exchange.
Email our support team here with details of the problem.
Zinc Group is VU’s official merchandise provider. All items are pre-approved by Brand Marketing to reflect VU’s values.
We welcome feedback! Email us at merchandise@vu.edu.au.
